Return & Refund Policy

At Supper Style, our goal is for you to be completely delighted with your purchase. We stand behind the quality of our curated kitchen and dining products. However, we understand that sometimes an item may not meet your expectations. This Return & Refund Policy outlines the process for returning items and obtaining a refund or exchange.

1. Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

  • Timeframe: You must initiate your return request within the specified return window from the date you received the item. The exact number of days will be clearly stated on the packing slip included with your order and in your order confirmation email.
  • Condition: The item must be unused, in its original condition, and in the original packaging with all tags, labels, and protective materials intact. Items that show signs of wear, damage, or use cannot be accepted for a full refund.
  • Proof of Purchase: You must provide your original order number or other proof of purchase.
  • Exclusions: For health, safety, and hygiene reasons, certain products are final sale and non-returnable. This typically includes, but may not be limited to:
    • Personalized, monogrammed, or custom-made items.
    • Items classified as “final sale” or “clearance” at the time of purchase (these will be clearly marked).
    • Opened food or consumable products.
    • Products where the original seal or packaging has been broken or removed.

Please review your specific item’s details on the product page at supperstyles.com for any noted return restrictions.

2. How to Initiate a Return

We have designed our return process to be straightforward:

  1. Log In: Visit our website at supperstyles.com and log into your account.
  2. Navigate to Orders: Go to “My Account” or “Order History” to locate the order containing the item you wish to return.
  3. Start the Process: Select the item and choose the reason for return. Follow the on-screen instructions to submit your return request.
  4. Receive Authorization & Instructions: Once your request is reviewed and authorized, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions via email. Please do not ship any items back without this authorization and RMA number, as we may not be able to process an unauthorized return.

3. Packaging and Shipping the Return

  • Secure Packaging: Please repackage the item securely in its original packaging, if possible. Include all parts, accessories, and documentation.
  • Include Documentation: Place the provided return authorization slip (or a note with your RMA number and order number) inside the box.
  • Ship the Package: Ship your return using a trackable and insured shipping method to the address provided in your return instructions. We strongly recommend this to protect your return in transit.
  • Return Shipping Costs: Unless the return is due to an error on our part (e.g., we sent the wrong or a defective item), the customer is responsible for the cost of return shipping. This cost is non-refundable.

4. Inspection and Refund Process

  • Receipt and Inspection: Once we receive your return at our facility, our team will inspect the item to ensure it meets the eligibility criteria outlined in Section 1.
  • Refund Initiation: Upon successful inspection, we will initiate your refund to the original payment method used for the purchase.
  • Refund Timing: Please allow a standard processing period (e.g., 5-10 business days) for the refund to be issued after we approve it. The time it then takes for the refund to be credited to your account depends entirely on your bank or card issuer’s policies. You will receive an email notification once your refund has been processed.

5. Exchanges

If you wish to exchange an item for a different size or color, the fastest method is to initiate a return for the original item as described above and place a new order for the desired item on our website. This ensures you secure the new item quickly without waiting for the return process to be fully completed.

6. Damaged, Defective, or Incorrect Items

We carefully inspect all orders before they leave our warehouse. If you receive an item that is damaged, defective, or not what you ordered, please contact our Customer Support team immediately through the contact form on our website. We will gladly arrange for a prepaid return label and expedite a replacement or refund at no cost to you. Please provide your order number and photos of the issue to assist us.

7. Policy Updates

Supper Style reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review this policy periodically.

8. Contact for Return Questions

If you have any questions about this policy or need assistance with a return, our dedicated customer support team is here to help. Please visit supperstyles.com and use the contact form available on the website. We are committed to resolving any issues fairly and efficiently.

Thank you for shopping with Supper Style.